1. Summary

If you are not satisfied with a paid VTA Panel licence, you can cancel it within 7 days of your first purchase for a full refund, no questions asked. The refund goes back to your original payment method within 7–10 working days of approval.

This policy is issued by Version Next Technologies Pvt. Ltd. ("we", "us"), which runs vtapanel.com, and forms part of our End-User License Agreement. It applies to licences bought on vtapanel.com. It does not reduce any right you have under the Consumer Protection Act, 2019.

2. What can be refunded

Situation	Refund
First purchase of a paid licence, cancelled within 7 days	Full refund
You were charged twice, or charged the wrong amount	Full refund of the extra amount
The software does not work materially as described, and we cannot fix it within a reasonable time (30-day warranty in the EULA)	Refund for the affected licence
A licence upgrade cancelled within 7 days	Refund of the upgrade price
Renewal of an existing licence	No refund, but you can cancel auto-renewal at any time before it renews (Section 4)
Purchase cancelled after 7 days	No refund; the licence stays active until the end of its term
Free, trial or coupon licence	Nothing to refund (Section 3)
Licence suspended or ended for breach of the EULA, fraud or misuse	No refund

We do not charge any cancellation fee. Third-party licences you buy directly from other publishers (for example LiteSpeed Enterprise) follow their own refund terms.

3. Free, trial and coupon licences

A licence you get free, as a trial, or at 100% off through a coupon (for example, a festival offer code) involves no payment, so there is nothing to refund.

When the free period ends, the licence is not charged automatically. You pay only if you choose to renew.
If a coupon gives a partial discount, a refund under Section 2 is limited to the amount you actually paid.
Coupons have no cash value and cannot be exchanged for money.

4. Cancelling a licence or auto-renewal

Auto-renewal: turn it off at any time in the client area under Billing → Subscriptions. We email you at least 7 days before each renewal with the amount, so you have time to cancel.
Cancelling a licence: after the 7-day window, cancelling stops future renewals. The licence keeps working until the end of the term you paid for, and no part of that term is refunded.
Your websites, databases and email on your server are never deleted because a licence ends.

5. How to request a refund

Raise a ticket in the client area at vtapanel.com, choosing Billing → Refund request, or write to billing@vtapanel.com from your registered email.
Include your order or invoice number and, if the software did not work, a short description of the problem.
We acknowledge your request within 48 hours and give you a ticket number.
We approve or explain our decision within 5 working days.
Once approved, the licence is deactivated and the refund is sent to your original payment method. It usually reaches you within 7–10 working days, depending on your bank.

Tax. For a refunded order we issue a GST credit note against the original tax invoice. The refund includes the GST you paid on that order.

Chargebacks. Please contact us before disputing a payment with your bank. If a chargeback is raised, the licence may be suspended while the dispute is open.

6. Complaints and contact

If you are unhappy with a refund decision, contact our Grievance Officer. Complaints are acknowledged within 48 hours and resolved within one month.

Grievance Officer: Sumeet Rathod
How to reach: raise a ticket in the client area at vtapanel.com, or write to billing@vtapanel.com
Address: Version Next Technologies Pvt. Ltd., 607/608, Pranik Chamber, Saki Vihar Road, Sakinaka Metro, Andheri East, Mumbai 400072, India
CIN: U72200MH2008PTC182529 · GSTIN: 27AACCV7580M1ZN

You may also approach the National Consumer Helpline or a Consumer Commission under the Consumer Protection Act, 2019.

We may update this policy; changes apply only to orders placed after the new version is posted.

Effective date: [04 November 2026]